Delivering Hope and Healing in ERVs

Since 1970, the number of large-scale disasters across the globe has more than quadrupled to nearly 400 per year. According to the United Nations Office for Disaster Risk Reduction, the United States is among the top three nations to experience these disasters. This statistic hits home for communities in the Southern Tier, as they have experienced three major floods over the last decade.  

Mary O’Malley-Trumble and her son can attest to how damaging these disasters can be. After rising waters from the Susquehanna River caused major flooding from Binghamton to Vestal in September 2011,  Mary’s son lost his home, all of his personal possessions, and his two cats. This is just one of many haunting stories of loss for individuals in the Binghamton area, which is prone to flood risks because of the Susquehanna Basin. .   

Stories such as Mary’s are the reason that the Red Cross actively works to be able to provide aid. The Red Cross Emergency Response Vehicles, or ERVS, are a big part of providing help to these communities. This is because ERVs are equipped to get through tough terrain and weather to provide help to people after disasters.  

The 17-year-old ERV, based in Binghamton

Mary recalls taking a break from helping her son clean up his property to walk outside and see a Red Cross ERV delivering hot meals to the community. She reflects on this, saying, “A hot meal may seem trivial, but when you are dealing with such loss, it is so much more.” She cites the ERV as a symbol of “hope and healing” that day.  

Additionally, ERVs provided transport to the shelter at Binghamton University, which housed over 1,700 survivors. The ERVs brought victims meals, provided blankets, cots, and other necessities during the flood of 2011. In the aftermath, ERVs maneuvered through the impacted areas to deliver food and clean up kits to those that could not leave their homes. 

Today, this ERV that once served as a symbol of hope and help, is not in the proper condition to safely aid others. The latch on the back door does not stay on while the ERV is moving, and replacement parts are no longer made for the aging ERV. It is clear that this 17 year old ERV—though loved by volunteers—will soon need to be retired and replaced.

We are thrilled that the community came together to provide the Southern Tier Chapter the ability to replace its ERV. Thanks to the generous donations of the Decker Foundation, Hoyt Foundation, Mee Foundation, Triad Foundation, and Greater Norwich Foundation the Southern Tier will soon see a Next Generation ERV,

Next Generation ERV (Stock photo)

The Next Generation ERV is equipped with features that will assist volunteers in better helping others. This includes interior seating that is welcoming for disaster survivors to come in and sit, get warm, or provide a place for them to eat a warm meal. Instead of one feeding window, there will be two large windows, meaning four times more space for volunteers to be able to hand out food to those in need, as well as a greater ability to connect with the community. Additionally, there will be greater external lighting so that disaster victims can better see the approaching ERV, making the vehicle more visible and inviting. 

Now, as flooding in the Susquehanna Basin continues to be as prevalent as ever, the new ERV will be able to provide consistent aid to disaster survivors and to those impacted by any disasters to come.  

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-Story by: Megan Rooney, Development intern

The Woman Behind The Letters: Volunteer Spotlight

How many times have you received a generic letter in the mail or over email asking for a donation? Likely more than you care to count as we live in a world of generic mass communication. But, if you have donated to the Western New York Chapter of the Red Cross, you might have a different story. You probably received a hand written thank you note from Joan.  

Joan believes in the value of handwritten letters, and the importance of the personal touch that they provide. She is a fundraising volunteer, and she sends every donor in WNY a unique thank you.  

But who is the woman behind the letters, and why does she do this? 

Joan’s story at the Red Cross began in 2016, when she and her husband retired and decided to volunteer with the disaster team in Buffalo. After a little while, Joan decided to volunteer in the philanthropy department and help with stewardship.  As a stewardship volunteer, she writes thank you notes and works on special events, such as the Real Heroes Breakfast, an event which honors individuals whose acts of “service and bravery have helped save lives in our community.”  

Joan is also no stranger to work outside of her desk. She recalls an instance, about a year ago, when there was a community near Batavia that lost power for days. Joan went with a team of volunteers and set up a shelter for those in the area to come and get food or stay warm during the outage. She shares, “You didn’t know who was going to come in at any time, you just offer them the basics, until they can get back set up. The community service is great.”  

Auction baskets for 2018 BASH

Joan cites her service experiences as one of the most rewarding parts of her work, as well as the people she works with. She says, “They’re great. We come in here, and we know what we have to do, and we do it.” She shares experiences of how the people she works with made ordinarily mundane, but necessary, tasks such as wrapping 150 baskets for the BASH, fun.  

Her passion for the heartfelt thank you, and for her work in the community, are all a part of what makes the Red Cross special. She may not be going out into disasters or aiding those in a house fire, but her work is meaningful. She expresses gratitude to the donors and the community in a personal way; one that allows us to show how thankful we truly are.  

If you would like to become a volunteer like Joan and work in philanthropy email malisa.kurtz@redcross.org. 

-Story and photo by: Megan Rooney, Development Intern