Training scheduled for April 29-May 2
The American Red Cross, Serving Erie and Niagara
Counties is currently seeking volunteers for its Ombudsman Program. The Ombudsman Program provides advocacy
services responsive to the complaints and problems of residents living in long
term care facilities.
An
Ombudsman is a dedicated volunteer certified to receive, investigate, and solve
complaints made by, or on behalf of, residents in nursing homes, assisted
living facilities and certified housing in the community. Ombudsmen are assigned to a facility on a
weekly basis to discuss problems, concerns, or to simply lend an ear when
residents have something on their minds.
They monitor the quality of care, help protect residents’ rights,
provide information to the residents and their families to ensure proper
treatment, and encourage residents to express their opinions. Volunteers will
experience a wide range of satisfactions as they handle advocacy issues and
increase community concern and interest for the institutionalized elderly.
Ombudsmen
must be at least 21 years of age with an interest and capacity to fulfill the
advocate’s role, as well as having strong verbal and written communication
skills. Volunteers will receive a minimum of 36 hours of training, consisting
of pre, post, and in-classroom instruction. Volunteers MUST complete all 4-days
of in-classroom instruction.
Regularly
scheduled training is provided. The next scheduled training program will be
held April 29-May 2. Prospective
Ombudsmen must successfully complete the full 36 hours of training.
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